Shipping Policy
Processing Time
Orders will be processed within 1–2 business days (excluding weekends and holidays).
You will receive a shipping confirmation email once your order has been shipped.
Processing includes:
Estimated Delivery Time
Orders will be delivered within 7–12 business days after processing is completed.
Delivery times are estimates only and may be delayed due to:
Shipping Options and Costs
| Shipping Method |
Estimated Delivery Time |
Shipping Cost |
| Standard Shipping |
7–12 Business Days |
Standard Shipping Rate |
| Free Standard Shipping |
7–12 Business Days |
Free on orders over $59 |
Estimated delivery times are calculated from the shipping date and do not include processing time.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–48 hours for the carrier’s tracking system to update.
Shipping Address
Please ensure your shipping address is complete and accurate.
We are unable to ship to P.O. Boxes.
Changing the shipping address after the order has been shipped may incur additional charges.
Customs Duties, Taxes, and Other Charges
Customer Notice:
Prices displayed on our website do not include import duties or taxes.
Orders may require customs clearance, which could result in delivery delays.
All applicable customs duties, taxes, and other customs-related charges are the responsibility of the customer.
These charges are determined by U.S. Customs and Border Protection (CBP), and we do not collect or pay these fees on your behalf.
We recommend contacting your local customs office before placing an order to estimate potential charges.
If a package is refused due to unpaid customs duties or taxes, return shipping costs will be deducted from your refund.
Lost or Damaged Packages
If your package is lost or damaged during transit:
Please contact us immediately:
📧 support@zorvo.shop
We will file an investigation request with the shipping carrier.
We will assist you in resolving the issue as quickly as possible.
For damaged items, please keep all original packaging and provide clear photos of the damage.
Holiday Delivery
During peak seasons (such as Black Friday and Christmas), processing and delivery times may be longer than usual.
We recommend placing your orders early to ensure timely delivery during the holiday season.
Contact Delivery Support
📧 support@zorvo.shop